Terms of service

Terms of Service

Last Updated: [Insert Date]

Welcome to Melova Cosmetics ("we," "our," "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By placing an order, browsing our store, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, please do not use our store.

1. General Information

  • Store Name: Melova Cosmetics
  • Website: https://melova-cosmetics.myshopify.com/
  • Contact Email: melovacosmetics@gmail.com
  • Phone/WhatsApp: +923043038022

2. Eligibility

By using our store, you confirm that:

  • You are at least 15 years old, or using the site under the supervision of a parent/guardian
  • You are able to enter into legally binding agreements
  • All information you provide (name, address, payment details, etc.) is accurate and complete

3. Products and Pricing

  • All product descriptions, images, and prices are subject to change without prior notice.
  • We make every effort to display product colors, sizes, and details accurately, but slight variations may occur due to photography, screen settings, or manufacturing.
  • Prices are listed in [insert currency] and are inclusive/exclusive of taxes (insert applicable info).
  • We reserve the right to limit quantities, refuse orders, or discontinue any product at our discretion.

4. Orders

  • Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order for reasons including but not limited to: product unavailability, pricing errors, suspected fraud, or issues with payment.
  • Order confirmation will be sent via [email/SMS/WhatsApp] once your order is placed.
  • Please double-check your order details (item, size, color, quantity, shipping address) before confirming, as errors may delay processing.

5. Payments

  • We accept the following payment methods: [Insert options — e.g., Cash on Delivery, Bank Transfer, Credit/Debit Card, JazzCash, EasyPaisa, etc.]
  • Full payment (or advance, if applicable) must be received before an order is processed/shipped, unless Cash on Delivery is selected.
  • All payments must be made through the official channels listed on our store. We are not responsible for payments made outside these channels.

6. Shipping and Delivery

  • Estimated delivery times are  3–5 business days and may vary based on location.
  • Shipping charges (if any) will be displayed at checkout.
  • We are not responsible for delays caused by courier services, weather conditions, customs, or other circumstances beyond our control.
  • Please ensure your shipping address and contact number are accurate. We are not liable for orders delayed or lost due to incorrect information provided by the customer.

7. Returns, Refunds, and Warranty

  • All returns, refunds, and exchanges are governed by our separate Return and Refund Policy, including our 3-day checking warranty for broken, defective, or incorrect items.
  • By making a purchase, you agree to the terms outlined in that policy.

8. Intellectual Property

  • All content on our website/store — including logos, images, product descriptions, and designs — is the property of Melova Cosmetics and may not be copied, reproduced, or used without written permission.

9. User Conduct

When using our store, you agree not to:

  • Provide false or misleading information
  • Use our platform for any unlawful or fraudulent purpose
  • Attempt to interfere with the security or functionality of our website
  • Harass, abuse, or threaten our staff or other customers

We reserve the right to refuse service, cancel orders, or block access to anyone who violates these Terms.

10. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
  • Our maximum liability for any claim related to a purchase is limited to the amount paid for that specific order.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy . By using our store, you consent to the collection and use of your information as described there.

 

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Email: melovacosmetics@gmail.com
  • Phone/WhatsApp: +923043038022