Refund policy

Return and Refund Policy

Last Updated: 2-july-2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully before placing an order.

1. 3-Day Checking Warranty

We offer a 3-day checking warranty from the date of delivery. This means you have 3 days after receiving your order to inspect the item and report any issues.

What is covered under this warranty:

  • The item arrived broken, damaged, or defective
  • You received the wrong item (different from what you ordered)
  • The item is missing parts or accessories that were supposed to be included
  • The item does not match the description or images shown at the time of purchase

What is NOT covered:

  • Change of mind after 3 days of delivery
  • Damage caused by misuse, negligence, or improper handling after delivery
  • Items returned without original packaging, tags, or accessories (if applicable)
  • Requests made after the 3-day window has passed

2. How to Report an Issue

If you receive a broken, wrong, or defective item, please follow these steps within 3 days of delivery:

  1. Contact us immediately via phone/WhatsApp/email/social media
  2. Provide your order number and proof of purchase
  3. Attach clear photos or a short video of the item showing the issue (and the packaging, if damaged during shipping)
  4. Our team will review your claim within [insert timeframe, e.g., 24–48 hours]

3. Return Process

Once your claim is approved:

  1. We will provide instructions on how to return the item 
  2. Pack the item securely in its original packaging
  3. Ship it to the address provided by our team, or arrange for pickup (if applicable)
  4. Once we receive and inspect the returned item, we will process your refund or replacement

4. Refund or Replacement Options

Depending on your preference and product availability, you can choose:

  • Replacement – We will send you a new item at no extra cost
  • Refund – The amount paid will be refunded to your original payment method or store credit/wallet (insert whichever applies)
  • Store Credit – Use the refunded amount toward a future purchase

Refund Processing Time: Refunds are typically processed within [insert number] business days after the returned item is received and inspected.

5. Return Shipping Costs

  • If the item was broken, defective, or incorrect due to our error, we will cover the return shipping cost.
  • If the return is for any other approved reason, the customer may be responsible for return shipping costs.

6. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective

7. Important Notes

  • Please inspect your item immediately upon delivery. Claims made after the 3-day window cannot be accepted.
  • Keep the original packaging until you are sure everything is correct.
  • Orders damaged due to customer mishandling after successful delivery are not eligible for return or refund.

8. Contact Us

If you have any questions about this policy, please reach out to us:

  • Email: melovacosmetics@gmail.com
  • Phone/WhatsApp: +923043038022

We're here to help and want to make sure you have a great experience shopping with us!